VLCor Baltic OÜ Mission and Quality Policy

VLCor Baltic OÜ is committed to delivering high‐performance metals and value-added services that consistently meet or exceed customer and regulatory requirements in the aerospace, automotive, energy, and defense industries. We achieve this by:

• Ensuring customer satisfaction through on-time delivery of materials that conform to agreed specifications.
• Collaborating closely with our suppliers to secure reliable, ethically sourced inputs.
• Maintaining strict compliance with all applicable legal, environmental, and safety regulations.
• Fostering a culture of continuous improvement in our products, processes, and services.

Compliance and Ethical Conduct

• All employees shall adhere to relevant national and international laws, industry standards (e.g., ISO 9001), and internal procedures.
• Business dealings must be conducted with honesty, transparency, and avoidance of conflicts of interest.
• Confidential and proprietary information—whether of customers, suppliers, or VLCor Baltic OÜ—must be safeguarded at all times.

Customer Focus

• We proactively engage with customers to understand their needs and ensure full traceability of our materials. 
• Any customer inquiries or complaints shall be addressed promptly, courteously, and effectively.

Health, Safety & Environment

• We commit to a safe workplace: all personnel must follow established health and safety rules and report any hazards immediately.
• Environmental stewardship is integral: waste reduction, recycling, and responsible handling of all materials, including potentially hazardous metals, are mandatory.

Continuous Improvement

• Every employee is empowered to identify opportunities for enhancing quality, efficiency, or service.
• Non-conformities must be reported without delay, and corrective actions implemented to prevent recurrence.

This policy is reviewed at least annually and communicated to all staff. It forms the cornerstone of VLCor Baltic OÜ’s Quality Management System.